Returns

Want to return a parcel? No problem!

We strive to ensure that our customers are satisfied with the service they receive from MAKEUP, therefore we offer a convenient system for returning goods. You just need to follow a few simple steps.

 

1. Prepare the return application form.

a) In case you notice damage to the parcel in the presence of a UPS courier, please take photos of the damages and refuse to accept it.

b) If the parcel is not damaged and you want to return it, you can do so within 14 days of the date you received it as long as it has not been opened.  Please fill in a return application form. Please note that returns are only possible for the entire parcel and we can only accept returns in original unopened packaging.

Returned products have to remain unused, in the condition they were received, and in their original box and/or packaging. Since the expiration date of cosmetic products, marked with the PAO (period after opening) symbol, is calculated starting from the moment the lid of the airtight container is first removed, it is not possible to return the items that have been opened, tested, swatched or used.

c)  Unfortunately, although rare, even the most famous brands are not immune to manufacturing problems. If you receive a defective product, please fill in the corresponding form identifying what the fault is.

 

2. Send a scanned copy or photo of the application form and the photos of the product or damaged parcel to our customer service by email.

The photos will help us understand the problem, speed up the return of goods and your refund. Our customer service will process your application and will ask you to safely pack the goods in a bag or box for return. Please, be sure to include an application form and a copy of your receipt in the bag/box. We will need them to accept your return.

 

3. UPS courier will pick up the parcel and arrange the return.

 

4. Within 14 days of receiving your return we will examine the returned items and organize your refund. We will notify you by email about the return status.

 

Monday - Friday from 9:00 AM to 6:00 PM
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